Every week without structure is another week of preventable cancellations you only learn about after the fact.
MASQON reads every support conversation across your tools, identifies exact accounts at risk, explains why, assigns urgency, and delivers a ready-to-send response — without your team opening a single thread.
Dashboards require someone to open them, read them, and decide what to act on. MASQON removes that step entirely — it delivers a decision, not data to interpret.
Every SaaS team generates enough feedback to prevent the next three churns. The problem is not data — it's the absence of a system that turns scattered conversations into clear action before the cancellation arrives.
Messages live across support inboxes, Slack threads, tickets, and CSV exports. No single person sees the full picture — so no one acts before the account is gone.
"Still not fixed." "We may pause." "This is getting frustrating." Users don't announce they're leaving — these phrases are the announcement. Unread until it's too late.
Reading threads, tagging patterns, tracking issues by hand is founder overhead that gets deprioritized every time anything else demands attention. Consistently skipped.
Without structured signal, every response is based on what surfaces visibly — never the complete picture. By the time a pattern is obvious, it has cost multiple accounts.
If the average paying account in your product is worth $200–$400/month and you're quietly losing 3–5 to signals you never saw, that's $600–$2,000 in monthly recurring revenue exiting without a warning you ever received. At that rate, the Starter install recovers its cost the moment it surfaces one account your team would have otherwise missed. Every month after that is recovered revenue.
The engine removes cognitive load at every step. Messages come in, patterns are classified, and your team receives a structured next action — not a report to analyze.
Messages are pulled from your chosen sources — Slack, Gmail, Intercom, Zendesk, CSV, or webhooks. PII masking runs before any data reaches an AI model. Names, email addresses, company identifiers, and other personal identifiers are replaced with anonymous tokens at the collection stage. The AI processes masked text only — your customers' identities and contact details are never sent to any model or external service.
The engine processes every conversation, detects churn signals, classifies issue types, and identifies exact accounts at risk — with severity assigned per case.
Each signal becomes an actionable output: urgency level, churn reason, recommended action, and a response draft ready to send without editing.
Reports and alerts land where your team already works — Slack, email, or wherever. Immediate action. No new tool to open. No new login required.
MASQON requires read-only API access to your chosen source integrations — enough to pull messages, nothing more. It does not access billing systems, user databases, payment records, or any data outside your support channels. Once the system is installed, validated, and the handoff package is delivered, all MASQON credentials are revoked. You retain sole access from that point forward.
Every output names the at-risk account, states the specific signal, assigns urgency, recommends the next step, and provides the exact response to send — one document, delivered directly to your workflow.
Done-for-you installation. You receive the build, the logic, the documentation, and the handoff. After delivery, it runs on your infrastructure with zero involvement from MASQON.
The output names the account at risk, states the specific signal, assigns urgency, and tells your team exactly what to do — in a single readable output requiring zero interpretation.
Thread reading, pattern identification, and issue tagging disappear entirely. The engine produces urgency-ranked summaries, recommended actions, and response drafts every time it runs.
Installs on your infrastructure from day one. PII masked before AI processing. Documentation, walkthrough, and all configuration files transfer to you completely. No license. No dependency.
Setup documentation, delivery notes, and a recorded walkthrough — all transferred on completion. Fully maintainable without any ongoing contact with MASQON.
Reports and alerts arrive in Slack, email, or wherever your team already operates. Immediate action — no new interface, no new login, no new habit required.
Every plan is a done-for-you installation on infrastructure you own. The difference is source count, classification depth, alert sophistication, and post-delivery support window. No subscription. No renewal. No recurring cost.
One prevented churn at $300 MRR covers the Starter install. One at $500 MRR covers Growth. Everything after that is revenue you would have lost without the system running. For most teams, the first flagged account appears in the first week.
One-time because the system runs on your infrastructure, not ours — there is nothing to charge for ongoing access.
For SaaS teams ready to replace guesswork with a structured decision layer. One install that tells you who is at risk, why, and what to say.
One-time because the system runs on your infrastructure, not ours — there is nothing to charge for ongoing access.
For active SaaS teams with multiple customer touchpoints who need real-time signal, faster action capability, and a 14-day support window.
One-time because the system runs on your infrastructure, not ours — there is nothing to charge for ongoing access.
For multi-source operations that need custom classification logic, broader coverage, and exact per-account risk tracking — built right the first time.
If MASQON cannot deliver a working system after access is provided, you receive a complete refund — no questions, no partial credit, no conditions. Delivery is confirmed when the system runs on your infrastructure, agreed outputs are functioning, and the complete handoff package is in your hands.
No dashboard. No subscription. No calls. Select your plan, complete the async intake, share access — MASQON installs, validates, and transfers the complete system to you.
This is the documented pattern for SaaS teams operating without churn visibility. The problem never surfaces with an announcement. It compounds quietly while accounts process their frustration in threads no one reads.
No. You complete the intake form and provide the required access credentials. MASQON handles the entire build, configuration, and setup. You do not write code, maintain workflows, or build anything — at any stage.
Immediately after payment, you receive an async intake form. Once you complete it and share the required access, MASQON installs and validates the system on your infrastructure. Delivery is confirmed when the system is running and outputs are functioning. You then receive the complete handoff package: documentation, a recorded walkthrough, and full ownership transfer. No session required.
PII masking is applied before any AI processing occurs — your customer data is never sent to an AI model unmasked. The system installs on your own infrastructure and all data stays there. MASQON's access is scoped entirely to setup, testing, and handoff — then revoked completely. Your data never passes through MASQON's servers.
On your infrastructure — not MASQON's. The system is installed inside your own n8n environment. Everything runs on infrastructure you control, which means you have full visibility, full portability, and no dependency on MASQON continuing to operate.
No. The installed workflows, classification logic, prompts, routing rules, and all handoff materials are yours permanently after delivery. There is no ongoing license, no recurring access fee, and no dependency on MASQON once the handoff is complete. You run and modify it entirely independently.
Growth includes 14 days of async support after delivery. Full Stack includes 30 days of async priority support. For Starter, you receive full documentation and a recorded walkthrough that covers how the system works and how to handle common issues. If MASQON cannot deliver a working system at all, you receive a full refund — no conditions.
A fully installed and validated system running on your infrastructure, a complete documentation package, a recorded walkthrough explaining every component, and permanent ownership of all workflows, logic, and configuration files. Everything transfers to you. Nothing remains with MASQON.
No. Payment, intake, installation, output validation, handoff, and post-delivery support are all handled asynchronously. There is no call required at any stage of this process — including after delivery.
Yes. MASQON installs on infrastructure you control — that is what makes the ownership real and the data private. If you do not yet have an n8n environment set up, resolve that before purchasing.
Yes. Starter and Growth installs are upgradeable. Full Stack is built for operations that already know they need broader source coverage and custom connector logic from the start — and do not want to rebuild later.
MASQON requires read-only API access to your chosen source integrations — Slack, Gmail, Intercom, Zendesk, or whichever channels you selected. Read-only means the system pulls messages only; it cannot send, delete, or modify anything. It does not access billing systems, user databases, payment data, or any system outside your support channels. Once installation is complete, outputs are validated, and the handoff package is delivered, all credentials are revoked. You receive confirmation when access is removed.
The handoff package includes documentation for every integration, covering how each source connection works and what to check if a connection drops. Growth and Full Stack plans include async support windows (14 and 30 days respectively) specifically covering post-delivery issues. Starter includes the recorded walkthrough, which covers common integration troubleshooting. Because the system runs on your own infrastructure, you have direct access to every component — you are never dependent on MASQON to investigate or fix a broken connection independently.